Three pods. One operating model — vendor, build, and governance under one contract.
The detail behind the brief on the home page. Each pod runs a defined surface of the engagement and reports directly to the founder — so the work can be defended in a procurement fight, a regulated-industry review, or a week-six QBR without rewrite.
A working tool in production by the end of week one. Every agent paired with an evaluation harness scored against your real metric — not a synthetic rubric. Governance wired at the prompt and tool layer before the first user-facing rollout.
The shape changes with how big the surface area gets. See pricing for what each tier covers, or grab the readiness guide to run the four-week diagnostic against your own ops, data, and change-readiness posture.
What each pod covers — and what comes out the other side.
Each pod owns a written surface of the engagement. Pick a pod to read the description, the example use cases we've run it on, and the expected outcomes a candid engagement delivers.
Vendor selection, deployment ops, and the change-management cadence.
The Managed Services pod owns the vendor-selection process for the chosen stack, runs deployment operations against the operator’s real workflow, and drives the change-management cadence that gets the working tool adopted inside the team. We sit between procurement and engineering so the shortlist survives both desks — and so the rollout is paced against a week-five operating reality, not a slide deck.
- Vendor shortlist + RFP scoring across two or three credible model providers.
- Procurement-ready due diligence with a written governance posture attached.
- Deployment operations handoff: model wiring, prompt lifecycle, environment promotion.
- Change-management cadence for the team adopting the working tool in week two.
- A vendor shortlist with written scoring and a recommended primary + fallback pair.
- A procurement memo the operator can hand straight to legal and finance.
- A monthly written cadence that survives the founder stepping back after week four.
Prototypes, internal agents, evaluation harnesses, and the build ledger.
The Agent Development pod builds the prototypes and internal agents that compound into a working tool by the end of week one. Every shipped agent is paired with an evaluation harness measuring it against your real metric — not a synthetic rubric — and is logged in the founder-owned build ledger so we can defend the choice in a future QBR.
- Internal Q&A agents for ops, finance, or HR documents, secured against your tenant boundary.
- Customer-ops co-pilots that draft replies, escalate the right slice, and write back to the CRM.
- Evaluation harness scored against a labeled gold set the operator signs off before week three.
- Scoring rubric + regression suite that flags drift before a QBR, not after one.
- Two to three production-grade agents, each measured against a metric you signed off.
- A build ledger that explains every shipped decision in three lines for the next CAIO.
- A working tool the team keeps using after week four — not a demo that decays in week six.
Audit log, PII guardrails, kill switch, and a written re-check cadence.
The Governance pod keeps the audit log, the PII guardrails, and the kill switch live on every deployment — and re-checks the posture on a written cadence so week-one wins do not become week-ten liabilities. Governance is treated as a live operating discipline, not a back-end deliverable, and is the single line item that survives a regulated-industry procurement fight without rewrite.
- PII guardrails wired at the prompt and tool layer before the first user-facing rollout.
- Kill switch on every agent rollout with a documented recovery runbook.
- Regulated-industry posture mapping (HIPAA, FINRA, SOX) with a written gap read.
- Governance posture as a written 90-day ROI line the board can quote at the next review.
- A written governance posture that survives a procurement fight without rewrite.
- A kill switch that has been tested, not just documented — and a recovery runbook the team owns.
- A re-check cadence the founder signs off quarterly, so week-one wins stay defensible.
One founder supervises all three pods. Each pod reports to the founder with a written review seam — no autonomy without a human check.
The Managed Services pod sets the scope and the vendor fit. The Agent Development pod ships the working tool inside that scope. The Governance pod enforces the audit log, the guardrails, and the kill switch — and re-checks the posture on a written cadence so the wins from week one stay defensible in week ten.
See the pricing — or run the readiness diagnostic first.
Pricing breaks the retainer shape down tier by tier. The readiness guide gives you a four-week diagnostic you can run against your own ops, data, and change-readiness posture — a written first read before you commit to an engagement shape.